Refunds & cancellations

Version 1.0 · 17 October 2026

Ledgr Hub is free for businesses invited by their accountant and free for a practice with one client. Paid plans are bought by accountancy practices on ledgrhub.co.uk and billed monthly by Stripe. The iPhone app contains no purchases.

Cancelling

The practice owner can cancel at any time in Practice settings → Plan (choose Free) or through “Card & invoices”. The paid plan stays active until the end of the month already paid for, then the practice moves to the Free plan. Nothing is deleted when you cancel.

Changing plan

Upgrades and downgrades are prorated to the day: the difference is added to, or taken off, your next invoice.

Refunds

Monthly fees are not normally refunded once a month has started, because the service is supplied straight away. If you were charged by mistake or the service didn't work as described, contact support within 30 days and we will refund the affected charge. This does not affect your statutory rights.

Failed payments

If a payment fails, the practice keeps full access for 14 days. After that it becomes read-only — you can still see and download everything and clients can keep uploading — until the payment is made. Data is never deleted because of non-payment.