Support

We usually answer within one working day (UK time).

Common questions

I didn't get the sign-in code

Check spam and promotions. Codes expire after 15 minutes; ask for a new one after 30 seconds. You can also use Google or Apple sign-in.

A bank statement didn't import

CSV or OFX straight from online banking work best. If the columns aren't recognised, Ledgr Hub asks you once which column is which. Password-protected PDFs can't be read — download the statement again without a password.

A receipt was read wrongly

Open it, correct the shop, date or amount and save — it re-matches to the bank payment automatically. Automatic reading is a help, not a guarantee.

How do I invite my accountant or my client?

Accountants add a client and tick “E-mail them an invitation”. Businesses can't invite an accountant yet — ask your accountant to invite you.

How do I download or delete my data?

Every business: Settings → Your data → Download all data. Practice owners: Practice settings → Your data. To delete your login, see Delete account.